Contact Us

If you require assistance with an order, have a question about our products, or would like to share feedback, our customer support team is available to help.

Contact Details

Support Hours

We aim to respond to all enquiries within 24 hours.

What We Can Help With

• Orders and delivery status
• Returns, refunds, and exchanges
• Faulty or incorrect items
• Shipping protection claims
• Product questions
• Order cancellations and address changes
• General feedback

Starting a Return or Exchange

Email us at info@ohrosefashion.com with your order number and the reason for your return or exchange request. Our team will send you the next steps and return instructions.

Reporting a Faulty or Incorrect Item

Email us at info@ohrosefashion.com and include:

• Your order number
• A clear description of the issue
• Photographs of the item and its packaging

We will review your case within 24 hours and arrange a free replacement if the fault is confirmed.

Shipping Protection Claims

If your order was lost or stolen in transit and you purchased Shipping Protection, email us at info@ohrosefashion.com with your order number. We will verify the claim and arrange a free replacement — no third-party claims required.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellations are only possible if the order has not yet been dispatched. We will check with our supplier and confirm whether cancellation is available before processing anything.